MyCasinoAmigo Casino Complaint Service strives to inform and protect gamblers all over the world.

To ensure that every complaint is handled professionally and effectively, we have established these guidelines for filing complaints on our website. By following these steps, you can contribute to a supportive community that aids in resolving disputes between players and casinos. Please, keep in mind that not complying with any of these rules will most probably result in your complaint being rejected.

Not Every Issue is a Complaint 

Online gambling is based on chance, and not all frustrations indicate wrongdoing. Here’s what to keep in mind before submitting a complaint:

Fair Play & RNGs: Losing streaks happen, but reputable casinos use certified Random Number Generators (RNGs) to ensure fairness.

Withdrawal Delays: Verification and payment processing take time. Please wait at least 30 days before filing a complaint.

Bonus Terms: Wagering requirements and conditions are standard to prevent abuse—always read the terms before claiming a bonus.

Customer Support: Responses follow set protocols; dissatisfaction may stem from misunderstandings rather than negligence.

Responsible Gambling Measures: Self-exclusion and restrictions are for player protection, not punishment.

Promotions & Rewards: Bonus offers vary—some may be more rewarding than others, but all follow casino policies.

Losing Streaks: Wins and losses are part of gambling. Responsible play is key!

Contact the Casino First:

Before submitting a complaint on MyCasinoAmigo, attempt to contact the casino’s customer support to address the issue directly. Many disputes can be resolved through direct communication with the casino, saving time for both parties involved.

Allow Reasonable Time for Response:

After contacting the casino, give them a reasonable amount of time to respond to your complaint. The time frame may vary depending on the complexity of the issue. If you do not receive a satisfactory response within a reasonable period, proceed with your complaint on MyCasinoAmigo.

Be Clear and Concise:

When submitting a complaint, make sure your message is clear and to the point. Explain the issue in detail, providing relevant facts and evidence that support your claim. Being concise helps us better understand your situation and assists the involved parties in addressing the matter promptly.

Stay Respectful and Polite:

We encourage all users to maintain a respectful and polite tone while expressing their grievances. Refrain from using offensive language, personal attacks, or any form of harassment. Such behaviour undermines the constructive nature of our platform and may result in the dismissal of your complaint.

Provide Accurate Information:

Ensure that the information you provide is accurate and up-to-date. Include specific details like transaction IDs, dates, and any other relevant data that can assist in the investigation. Accurate information expedites the resolution process and helps in delivering a fair judgment.

One Complaint per Issue:

Submit only one complaint per specific issue. Duplicating complaints for the same problem can cause confusion and delay the resolution process. However, if you face multiple unrelated issues, you can file separate complaints for each of them.

Keep the Community Updated:

If you receive a response from the casino or experience any changes related to your complaint, keep the MyCasinoAmigo community informed. Updating your complaint thread allows others to track the progress and learn from your experience.

Conclusion:

By adhering to these guidelines, you can contribute to a constructive and supportive environment on MyCasinoAmigo. We aim to facilitate fair resolutions for both players and online casinos, ensuring that our community remains a reliable platform for resolving disputes in the iGaming industry.