About Us

MyCasinoAmigo are a group of proactive gamblers and professionals working in the igaming industry, whom all thought it was time for an independent community to stand up against the ever-rising dark side of the online casino industry.

Our primary purpose is to serve as a reputable mediator between players and online casinos, offering a platform where users can submit complaints and share their experiences related to the gambling industry.

The website strives to ensure that all complaints are handled professionally and objectively, with a focus on resolving disputes between players and casinos. It encourages players to voice their concerns and grievances while adhering to respectful communication.

MyCasinoAmigo.com aims to promote responsible gambling and advocate for fair gaming practices within the iGaming industry. It also serves as a valuable resource for players seeking information about online casinos, casino reviews, bonus offers, and the latest gambling news.

In summary, MyCasinoAmigo.com is dedicated to creating a supportive community where players can share their experiences, find trustworthy information, and seek assistance in resolving issues with online casinos, all while upholding principles of integrity and fairness.

Complaints received

Current complaints

Complaints resolved

Frequently Asked Questions (FAQ)

Contact us

My withdrawal is taking too long! ♠

No worries ! Sit back, relax and think about how you will enjoy your winnings. Te casino, the payement provider or/and the financial institution are just performing security check.

While we all eagerly anticipate swift access to our winnings, there are various factors that can contribute to withdrawals taking longer than expected. From stringent security measures to the intricacies of financial transactions, this delay is often the result of a careful balance between player convenience and ensuring a safe and secure gaming environment.

Why did my complaint get rejected? ♦

That depends. Once your complaint has been reviewed, we sent out an email containing information about the result. Aside from that, we have also created a page where you can find more information on which complaints are beyond our power, or perhaps aren’t to be considered complaints (yet). You can find more information here.

When will my complaint be reviewed? ♣

MyCasinoAmigo Complaint Service aims to classify complaints within 72 hours. If your complaint has been accepted by our experts, the timeframes regarding resolution of the issue widely depend on the communication processes with the Casino in question.

Can i file a complaint regarding ANY Online Casino? ♥

Our experts are professionals in the igaming business with regards to compliance, legislation, casino operations, payments, and more. However, this is currently bound to the borders or Europe and the UK. Depending on the jurisdiction and licensing of the casino in question, it is possible that only legal actions with the authorities can offer solutions.

Which online casinos are safe ans trustworthy? ♦

You can find our Top Rated Casinos here.

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Don’t become the next victim.